FAQ

Updated: Jul 8




GENERAL Q's:

What is your cancellation policy?

We understand that schedules may change or that something may happen unexpectedly but please be aware of our 72 hour cancelation policy:


Out of respect for your stylist and other clients, if you need to adjust your appointment, please do so at least 72 hours prior to your scheduled appointment time to avoid our cancellation fee of 50% of your scheduled service price. If you fail to cancel, reschedule or adjust your appointment prior to 72 hours before your scheduled appointment time, you will be charged 50% of your scheduled service price.


When you book an appointment that time is specifically reserved for you. Last minute cancellations or changes can greatly affect our business & our Stylists, as they are hard to fill and result in a loss of income, as well as a wasted time slot on our schedule. Please be conscious of this when securing your appointment time.


What are your salon hours?

We are open Tuesday - Friday by appointment only.


How can I schedule an appointment?

New to the salon? Please fill out our New Client Form below.

Color Form

Hair Extension Form


Returning guest: Please call or text the salon at 619-207-8386


Where can I park?

There is metered street parking right out front. If you don’t want to worry about a meter, there is unmetered/untimed neighborhood parking just a few blocks away. DO NOT park in the lot next to the salon, you will get towed.


How do I get into your building?

The code to get into the building is #202 - we will let you in and you can come up to the 2nd floor - suite 202.



EXTENSION Q's:


What methods of extensions do you offer?

We offer the most natural looking & feeling hair extensions on the market! Natural Beaded Rows (NBR) & Indivisible Bead Extensions (IBE) are two of the most comfortable & least damaging methods.


Using high quality hand-tied hair, we custom color our client’s hair and the extension hair to create a seamless blend. The extensions are cut to blend with the client’s hair to create a natural and beautiful look!


Who is an ideal candidate for NBR or IBE?

The ideal candidate for NBR or IBE has to have at minimum shoulder length hair. Our luxury extension methods are very customizable, so filling out the Hair Extension Form (found HERE) will give you more information on the process, as well as give us more information on your hair. You will be able to upload photos of your hair so we can then determine if you are a good fit!


I have curly hair, can I have extensions?

YES! We work with multiple curl patterns that we can combine to blend with your curls.


Do you use real human hair?

YES! All of our hair is the highest quality remy/cuticle intact hair, meaning the entire strand of hair is still present.


How long will my extensions last?

Hair extensions have to be moved up every 6-8 weeks; The hair will last approximately 4-8 months before needing to be replaced.


How much is the investment to experience extensions at Green + Anchor?

The price can vary depending on each person's needs and which Stylist you see. Most first time clients can expect to pay anywhere between $1,600-$2,600 for their initial install. This investment includes your Luxury Hair Extensions, Color on your hair & our extensions, Cut & Styling. *price can be higher for 22’’ length or longer and/or 3 rows


How do I schedule an appointment?

In order to schedule an appointment we first need you to fill out the Hair Extensions Form, this will give us more information about you and your hair and will allow us to give you a more customized quote. Once we receive a completed form then we can schedule a consultation.


How do I schedule a consultation?

Click HERE to fill out the Hair Extension Form! Once we receive a completed form, you can schedule a phone consultation online or we will contact you to set up a consultation.


Can I wear my extensions up in a ponytail?

You sure can! The hair extensions we offer are the most camouflaged and seamless extensions out there, creating a smooth transition between your hair & the extension hair.


Can I go swimming and do other activities with my hair extensions?

Yes! We do have a hair extensions Home Care sheet with everything you need to know about swimming with your extensions and how to care for them in general - please see below.


How do I care for my Hair Extensions?

You can find the Home Care Instructions here.



COLOR + PRODUCT Q's:


What hair products do you use?

At Green + Anchor we use the highest quality professional products with the cleanest ingredients. Organic Way (OWAY), Innersense and Original & Mineral (O&M) are the leading holistic hair care brands in the world.


What color lines do you use?

We use O&M CØR.color for the bulk of our color services as well as OWAY cream lightener for some of our gentle lightening services.


For our mermaid & vivid color services we use Pulp Riot and Arctic Fox - both are vegan, cruelty free, PPD free & free of harsh chemicals.


How do I schedule a color appointment?

If you are a new guest you can fill out the New Client Form here. Once we receive that we will reach out to you as soon as we can to schedule.


Do you offer consultations?

Yes of course! Our Stylists offer phone, facetime or in person consultations. Once you fill out the new client form just let us know you are interested in a color consultation.


Do you sell your products online?

You can purchase OWAY and O&M products online here.


If you have any further questions, please give us a call or fill out our contact from HERE!

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